Post a request with your treatment, preferred date and time, and suburb. Verified therapists in your area respond with their price, and you can review their profiles, qualifications, and reviews before accepting the offer that suits you. Payment is taken securely through the platform when you accept, and your therapist arrives fully equipped at the scheduled time.

Yes. For a confirmed booking, you can request a new date and time from your bookings at no extra cost. Your therapist receives the request and confirms the new time, so it's locked in for you both. Other details can be adjusted with your therapist as well.

More than 24 hours before your booking, you receive a full refund. Between 6 and 24 hours before, half the booking amount is refunded, and within 6 hours no refund applies, compensating your therapist for their reserved time. If you cancel within 10 minutes of confirming a booking, you're always refunded in full. Full details are available on our Cancellation and Refund Policy page.

Of course. If you had a wonderful experience, you can rebook the same therapist directly from your bookings history or their profile. You can also save therapists to your favourites for quicker access next time.

ServuWell therapists come to your home, office, hotel, or other suitable private location. During the booking process, you'll provide your address and any specific details about the space. Some treatments may require a certain amount of room or access to a sink. Your therapist will let you know if anything specific is needed.

Most therapists bring everything required for your treatment, including massage tables, skincare products, tools, and supplies. All you need is a clean, quiet space. If any additional setup is needed, your therapist will communicate this during the booking process.

ServuWell offers a wide range of beauty and wellness treatments including massage therapy, facials, skincare treatments, makeup, eyebrows, manicures, pedicures, waxing, spray tanning, and spa services. Browse the full range of available treatments in your area when you sign in.

Yes. After a booking is confirmed, you and your therapist can still adjust the details, including the address, adding or swapping a treatment, or extending the length of your session. Your therapist proposes the change so you can review it first, and if it adds to the cost, you approve and pay the difference securely before it's applied. The additional amount is held in the same way as your original payment and only processed once your treatment is complete.

ServuWell’s fees are simple and always shown before you pay or accept a booking. Creating an account is free for everyone; fees apply only when a booking happens.

The client fee applies to personal bookings and the business fee to salon and spa shift bookings, so only one applies to any booking. Changes and add-ons agreed after booking carry the same fees on the additional amount. Tips carry no ServuWell fee — your therapist receives the full tip, with card processing added at cost to the amount you pay. Card processing on bookings is included in the fees above.

All payments are processed securely through Stripe using a credit or debit card, and you can save a card for faster checkout. Payment is taken when you confirm your booking and held securely until the treatment is completed.

Your card is charged securely when you accept an offer and confirm your booking. ServuWell holds the payment safely, and your therapist's payout is only released once the treatment is completed and confirmed, so your money is protected until the service is delivered.

If you cancel more than 24 hours before your booking, or within 10 minutes of confirming it, a full refund is issued automatically to your original payment method. Between 6 and 24 hours before, half the booking amount is refunded, and within 6 hours no refund applies. Refunds typically appear within 5–10 business days depending on your bank. Full details are on our Cancellation and Refund Policy page.

Therapists are paid via Stripe Connect directly to their nominated bank account. Once a booking is completed and confirmed, the payout is released automatically following a holding period of approximately 14 days, which allows time for any refund or adjustment to be resolved. Your payout details are managed from the payout settings in your ServuWell dashboard, secured by Stripe — there's no separate Stripe account to log in to.

Tipping is not required, but always appreciated. You can add a tip through the platform after your session is complete, or directly if you prefer. Tips go entirely to your therapist — ServuWell takes no commission, and card processing is added at cost when tipping through the platform.

Absolutely. All payments are processed through Stripe, a globally trusted payment platform used by millions of businesses. Your card details are encrypted and never stored with ServuWell. Stripe is PCI Level 1 certified, the highest standard of payment security.

If a change to your booking adds to the cost, such as a longer session or an extra treatment, the additional amount is always shown to you first, including the ServuWell service fee. You're only charged once you approve it, and the payment is held securely with ServuWell just like your original booking, with your therapist's payout released after your treatment. You'll never be charged for a change you haven't agreed to.

Yes. Every therapist on ServuWell is thoroughly vetted before they can offer services. Every therapist completes a National Police Check, makes formal screening declarations, and we verify qualifications, professional certifications, and insurance. Identity is confirmed through each therapist's ABN and Stripe's own verification when payouts are set up. A therapist's profile only activates, and the Verified badge only appears, once every check has cleared.

ServuWell is built around trust and safety for everyone. Alongside verified therapist profiles and secure in-platform messaging, our Safety Centre brings your safety tools together in one place. You can share your booking details with a trusted contact, set an emergency contact, and report a concern at any time. Both clients and therapists are held to the same standards of respect and professionalism.

If something doesn't feel right before, during, or after a booking, you can report it through our in-platform safety tools. Go to the booking in question and select "Report an issue", or visit our Safety and Incident Reporting Policy page. Our team reviews every report and responds promptly.

All therapists on ServuWell must hold current professional indemnity and public liability insurance appropriate to the treatments they offer. Proof of insurance is verified as part of the onboarding process and must be kept up to date.

Your personal information and address details are only shared with your confirmed therapist for the purpose of delivering your booking. We never share your data with third parties for marketing purposes. Full details are outlined in our Privacy Policy.

Sign up at servuwell.com using your email address. Creating your account is free and takes under a minute. You'll be asked to choose your role (client, therapist, or business) and can start exploring the platform straight away.

On the login page, select "Forgot your password?" and enter your email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder or contact our support team.

Go to your account settings from the dashboard to update your name, contact details, profile photo, and preferences. Therapists can also update their service listings, availability, and qualifications from their profile.

Yes. If you'd like to close your account, please contact our support team at contact@servuwell.com. We'll process your request and confirm once your account has been removed. Please note that any active bookings will need to be completed or cancelled before account deletion.

Yes. You're always in control of who can reach you. You can block a therapist at any time, which stops them from sending you any further enquiries or messages. If you'd like help managing this, our support team is happy to assist at contact@servuwell.com.

Visit the "Sign up" page to begin creating your account. Your first step is your National Police Check: obtain your certificate online through the Queensland Police Service, and only the outcome is ever recorded with ServuWell. It runs alongside the rest of your onboarding, so nothing holds you up. You'll then provide your ABN, your qualifications and certifications, and proof of insurance, make your screening declarations, and set up payouts with Stripe, which confirms your identity. Our team reviews every verification and typically responds within 1–2 business days, and your profile activates once every check, including your police check, is clear.

You'll need your ABN, your relevant beauty or wellness qualifications and certifications, and current professional indemnity and public liability insurance. Equipment insurance is optional. You'll also consent to a National Police Check and make screening declarations. Only the outcome of your police check is recorded with ServuWell, never the certificate itself. Your identity is confirmed through your ABN and Stripe's own verification when you set up payouts, so there's no separate photo ID to upload.

Most applications are reviewed within 1–2 business days. If additional information is required, our team will reach out to you directly. Once verified, you'll receive a confirmation and can begin setting up your profile and accepting bookings.

During onboarding, you'll be guided through connecting your Stripe account. This involves providing your bank details and verifying your identity with Stripe. Once set up, payouts are released automatically after each completed booking, following ServuWell's holding period, and your payout details are managed from the payout settings in your ServuWell dashboard, secured by Stripe.

Yes. If you gain new qualifications or certifications, you can upload them through your profile settings. Updated credentials will be reviewed by our team. We encourage therapists to keep their profiles current to build trust with clients.

ServuWell is a premium beauty and wellness platform connecting clients with verified, independent beauty therapists across Australia. Whether you're looking to book a treatment at your home or office, join as a qualified therapist, or source professional cover for your salon or spa, ServuWell makes it seamless.

ServuWell is launching across Australia. Availability depends on the therapists in your area. Enter your location when browsing to see which treatments and therapists are available near you.

Creating an account and browsing therapists is completely free for clients. A service fee is included in the booking price to support the platform's operations, safety features, and therapist verification processes. Therapists and businesses pay a service fee on completed bookings.

ServuWell is built around trust and quality. Every therapist is individually verified with checked qualifications, insurance, and identity. The platform is designed for a premium experience and we prioritise safety, professionalism, and the quality of every interaction.

Businesses such as salons, spas, and clinics can use ServuWell to source verified therapists for shift cover or additional staffing needs. Create a business account, post a cover request, and connect with qualified professionals, so you never have to cancel on your clients.

You can reach our support team by emailing contact@servuwell.com. We typically respond within 24 hours during business days. For urgent safety concerns, please use the in-platform incident reporting tools for the fastest response.

Yes. You can send an enquiry to a therapist to ask about their treatments, experience, or availability before you commit to a booking. Messaging opens once you and the therapist connect, keeping every conversation considered and respectful for both sides. When you're ready to proceed, booking is just a few taps away.